A Business service is any activity that provides value to an organization without delivering a tangible product. Examples include information technology, legal services and facilities management. Business services are an essential part of the economy and represent a large industry segment.
Business services provide many benefits to companies, such as efficiency, cost savings and the ability to focus on strategic activities rather than labor-intensive tasks. For example, a company may outsource a service to improve its marketing or IT department. Another reason to use business services is to expand into new markets or customers by leveraging the expertise of other companies.
The Business service sector contributes 11% of European GDP and consists of a broad range of activities from specialised services to general support services. The European Union has a number of policies and measures to promote the competitiveness of the Business services sector, including the Services DirectiveEN*** which aims to remove barriers to cross-border trade in these services.
Identify and define a pilot set of use cases for your digital business services. Ensure that all key stakeholders are involved and committed to the service design process. Gather and analyse business requirements, customer feedback and operational metrics for each of the use cases. Ensure that all required assets and resources are available to deliver the service.
Define the business service model and its operating framework and make the necessary changes in your systems to enable the business service. Publish the service to a customer or employee portal and create communication channels to connect people with the business service.